Hocking Survey

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What group is primarily responsible to:


Onboard New Customers



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Communicate production and ship dates to the customer



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Answer customer questions about invoices



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Answer customer questions about open orders



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Report internally or answer internal questions about open orders



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Set production priorities



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Resolve product issues



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Communicate with customers about RMAs



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Make sure all required information is included in a PO



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Maintain the relationship after a customer is acquired



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Ensure a customer is satisfied



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Provide additional input on any of the above

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Answer the following with the choices provided.


Sales understands and follows processes and steps to place an order.



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Sales understands and follows processes and steps to resolve a product issue.



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Customer Service understands the Product Concern and RMA process.



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What do you think the response time to non-urgent email inquiries to Customer Service from Sales should be?




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What do you think the response time to non-urgent email inquiries to Sales from Customer Service should be?




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Select all that you would normally email customer service for:






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Provide additional input on any of the above

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Answer the following with the choices provided.


Rate your experiences working with Customer Service.





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Comments:

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Rate your experiences working with Sales.





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Comments:

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How do you think customers would rate their experiences working with Customer Service?





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Comments:

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How do you think customers would rate their experiences working with Sales?





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Comments:

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How do you think customers would rate their overall experiences with Hocking?





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Comments:

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